1. Introduction
Sanaar Tech Private Limited (“Sanaar Tech”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of our website visitors, customers, business partners, suppliers, service providers, and users of our digital platforms.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, use our applications, register for our services, or communicate with us.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
Depending on the services you use, we may collect the following categories of information:
2.1 Personal and Contact Information
- Full name, business email address, and telephone number.
- Company name, designation, and business address.
- Account registration details and login credentials.
- Information submitted through contact forms, enquiries, demonstrations, and support requests.
2.2 Business and Transaction Information
For users of our business applications and digital platforms, we may collect and process:
- Customer, supplier, vendor, and business partner information.
- Quotations, enquiries, orders, invoices, and payment-related records.
- Shipment, freight forwarding, vessel, port call, and logistics information.
- Fleet, vehicle, driver, route, and transportation records.
- Operational documents, task records, and business communications.
- Other information submitted or generated through the use of our services.
2.3 Technical and Usage Information
When you access our website or applications, we may collect:
- IP address and browser information.
- Device type, operating system, and technical identifiers.
- Pages visited, application usage, and access timestamps.
- Error logs, diagnostic information, and security-related activity.
- Cookie identifiers and similar tracking information, where applicable.
We collect only the information reasonably required for the relevant business or service purposes.
3. How We Use Your Information
Sanaar Tech may use the collected information to:
- Provide, operate, and maintain our websites, software, and digital platforms.
- Create and manage user accounts and authenticate users.
- Process enquiries, quotations, bookings, transactions, and business requests.
- Facilitate communication between customers, suppliers, vendors, and business partners.
- Manage operational workflows, documentation, reporting, and notifications.
- Provide customer support, technical assistance, and troubleshooting.
- Send service notifications, security alerts, updates, and reminders.
- Improve platform performance, functionality, reliability, and user experience.
- Detect, investigate, and prevent fraud, misuse, security incidents, and unauthorized access.
- Meet applicable legal, regulatory, contractual, and accounting obligations.
- Send marketing communications where permitted by applicable law and your preferences.
We will not use personal information for purposes incompatible with those disclosed to you, unless permitted by applicable law.
4. Artificial Intelligence and Automated Processing
Some of our digital platforms may include artificial intelligence (AI), automation, analytics, or recommendation features.
Where applicable, information may be processed to:
- Automate routine business activities and workflows.
- Generate summaries, insights, recommendations, and reports.
- Assist with document processing, data validation, and operational checks.
- Generate reminders, alerts, and task notifications.
- Improve service efficiency and platform functionality.
AI-generated outputs may require human review and verification. We will not use personal information for AI model training or unrelated purposes unless appropriately disclosed and supported by a valid legal basis.
5. Sharing and Disclosure of Information
We do not sell personal information to third parties.
We may share information in the following circumstances:
5.1 Service Providers
With authorized hosting providers, cloud infrastructure providers, email and notification services, payment processors, analytics providers, and technical support partners where necessary to operate our services.
5.2 Business Transactions
With customers, suppliers, vendors, agents, logistics partners, or other authorized participants when sharing is necessary to deliver the requested business service or complete a transaction.
5.3 Legal Requirements
Where disclosure is required by applicable law, a court order, a competent authority, or another lawful obligation.
5.4 Corporate Transactions
In connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable legal requirements and appropriate safeguards.
5.5 With Your Authorization
Where you have authorized the disclosure or where another lawful basis permits it.
We take reasonable steps to ensure that relevant third parties handle information appropriately and securely.
6. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business records, resolve disputes, and comply with applicable legal obligations.
Retention periods may vary depending on the type of information, the nature of the service, contractual requirements, and applicable law.
When information is no longer required, we will take appropriate steps to delete it, anonymize it, or otherwise dispose of it securely, subject to applicable legal and contractual requirements.
7. Data Security
Sanaar Tech uses reasonable technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.
Depending on the service, these measures may include:
- Access controls and user authentication.
- Role-based permissions.
- Encryption and secure communication protocols where appropriate.
- System monitoring, backups, and security assessments.
- Internal procedures for handling information securely.
No method of electronic storage or internet transmission is completely secure. Accordingly, we cannot guarantee absolute security.
Users are responsible for maintaining the confidentiality of their passwords and promptly reporting suspected unauthorized access.
8. Cookies and Similar Technologies
Our website and applications may use cookies and similar technologies to:
- Enable essential website functionality.
- Remember user preferences.
- Understand website usage and performance.
- Improve user experience and security.
- Support analytics and other features where applicable.
You may manage cookies through your browser settings and any consent tools provided on our website. Disabling certain cookies may affect website functionality.
Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.
9. Third-Party Websites and Services
Our website or applications may contain links to third-party websites, platforms, or services.
These third parties operate under their own privacy policies and practices. Sanaar Tech does not control third-party websites and is not responsible for their privacy practices.
We encourage users to review the relevant privacy policies before providing information to third-party services.
10. International Data Transfers
Depending on the services provided and the location of our service providers or business partners, information may be processed or stored in countries other than the country in which it was collected.
Where international transfers occur, Sanaar Tech will take appropriate steps to comply with applicable data protection requirements and implement relevant safeguards.
11. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about the personal data we process about you.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally applicable.
- Withdraw consent where processing is based on consent.
- Raise concerns or complaints regarding the handling of your information.
- Request assistance in exercising any other applicable privacy rights.
Requests may be subject to identity verification, legal requirements, contractual obligations, and applicable exceptions.
To exercise your rights, please contact us using the details provided in Section 15.
12. Children’s Privacy
Our business websites and professional software services are generally intended for business users and adults.
We do not knowingly collect children’s personal information unless it is necessary for a specific service and permitted under applicable law. Where a service involves children’s information, appropriate safeguards and any required parental or guardian consent will be implemented.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.
13. Marketing and Communications
We may send service-related communications, including account notifications, transaction updates, security alerts, and operational messages.
Where permitted by law, we may also send product announcements, newsletters, and promotional communications.
You may opt out of marketing emails using the unsubscribe link or by contacting us. Opting out of marketing communications will not prevent us from sending essential service or security communications.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.
The revised policy will be published on our website with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage users to review this page periodically.
15. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Sanaar Tech Private Limited
- Registered Address: [Insert Registered Office Address]
- Privacy Email: [Insert Privacy Contact Email]
- Website: [Insert Official Website URL]
- Grievance Contact: [Insert Name or Designation, if applicable]
Please include sufficient details about your request so that we can identify the relevant information and respond appropriately.
16. Applicable Law
This Privacy Policy shall be interpreted in accordance with the applicable laws of India, including relevant data protection and information technology laws, to the extent applicable.
Sanaar Tech will handle personal information in accordance with the legal requirements applicable to its operations and services, including applicable provisions of the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, as and when their relevant provisions become effective.
Where other mandatory privacy laws apply to particular users, transactions, or services, those requirements will also be considered.
Sanaar Tech Private Limited
Committed to responsible technology and the protection of your information.