TERMS AND CONDITIONS

Sanaar Tech Private Limited

1. Introduction

Welcome to Sanaar Tech Private Limited (“Sanaar Tech,” “we,” “our,” or “us”).

These Terms and Conditions govern your access to and use of our website, digital platforms, software applications, and related technology services.

Sanaar Tech provides technology solutions designed to simplify and improve business operations, including:

Freight forwarding and shipment management.
Disbursement Account (DA) management and processing.
E-marketplace and business networking services.
School fleet and transportation management.
Port agency operations management.
Other software, automation, and digital business solutions offered by us.

By accessing our website, registering for an account, or using any of our services, you agree to these Terms and Conditions. If you do not agree, please discontinue use of the relevant website or service.

2. Definitions

For the purposes of these Terms and Conditions:

“Website” means the official website operated by Sanaar Tech, including its relevant pages and subdomains.
“Platform” means any software application, web application, mobile application, or digital service provided by Sanaar Tech.
“User” means any individual, business, organisation, or authorised representative accessing or using our website or services.
“Customer” means any person or organisation subscribing to, purchasing, or otherwise engaging our services.
“Third-Party Provider” means any independent supplier, service provider, vendor, agent, marketplace participant, or external technology provider using or connected to our platforms.
“User Content” means any information, documents, files, records, messages, or other material submitted, uploaded, or generated by a user through our services.

3. Eligibility and Business Use

You may use our services only if you are legally capable of entering into a binding agreement under applicable law.

If you access or use a platform on behalf of a company or other organization, you confirm that you are authorized to represent that organization and accept these Terms on its behalf.

You agree to provide accurate, complete, and current information when registering for or using our services.

4. Account Registration and Security

Certain platforms may require users to register for an account or receive authorised login credentials.

You agree to:

Maintain the confidentiality of your login credentials.
Provide accurate registration and contact information.
Use your account only for authorised purposes.
Notify us promptly if you suspect unauthorised access or a security breach.
Ensure that users accessing your organisation’s account have appropriate permissions.

You are responsible for activities carried out through your account, except where applicable law provides otherwise or the activity results from circumstances for which you are not responsible.

Sanaar Tech may suspend or restrict an account if we reasonably believe that it has been compromised, misused, or used in violation of these Terms.

5. Scope of Services

Sanaar Tech develops and provides digital solutions to support operational efficiency, workflow automation, communication, documentation, reporting, and business coordination.

The features, availability, service levels, pricing, and functionality of each platform may differ.

Specific services may be governed by separate subscription agreements, service agreements, statements of work, acceptable-use policies, or other written agreements. Where applicable, those agreements will govern the relevant service in the event of a conflict with these general Terms.

We may modify, improve, introduce, or discontinue features in accordance with applicable law and any contractual commitments to our customers.

6. Acceptable Use

You agree not to:

Use our website or platforms for unlawful, fraudulent, deceptive, or unauthorised activities.
Access another user’s account or information without permission.
Upload malicious software, harmful code, or content intended to compromise our systems.
Attempt to bypass security controls, access restrictions, or authentication mechanisms.
Interfere with the operation, availability, or security of our services.
Reverse engineer, copy, modify, or redistribute our software except as permitted by law or an applicable written agreement.
Use automated methods to scrape, extract, or collect platform data without our permission.
Upload content that infringes intellectual property, confidentiality, privacy, or other legal rights.
Misrepresent your identity, business, authority, or relationship with another user.
Use our platforms to send unlawful communications, spam, or misleading information.

We may investigate suspected violations and take proportionate action, including restricting access, suspending accounts, or reporting suspected unlawful activity to the appropriate authorities where required or permitted by law.

7. Customer Responsibilities and Data Accuracy

Users are responsible for the accuracy, legality, completeness, and appropriateness of information they submit through our platforms.

Depending on the service, this may include:

Shipment, freight, and cargo information.
Port call details and agency appointment records.
Proforma Disbursement Accounts (PDA), Final Disbursement Accounts (FDA), and related financial documents.
Quotations, invoices, remittance requests, and statements of account.
Supplier, customer, employee, driver, vehicle, route, and operational records.
Business communications and supporting documentation.

Users must review important records before approving, submitting, sharing, or relying on them for commercial or operational decisions.

Sanaar Tech is not responsible for errors arising from inaccurate, incomplete, outdated, or misleading information supplied by users or third parties, subject to applicable law and any specific contractual obligations.

8. Subscriptions, Fees, and Payments

Some platforms and services may be offered on a paid subscription, licensing, implementation, or usage-based basis.

The applicable charges, billing frequency, payment terms, taxes, renewal conditions, and cancellation rules will be communicated through the relevant quotation, order form, subscription page, invoice, or written agreement.

Unless otherwise agreed in writing:

Customers must pay invoices within the stated payment period.
Applicable taxes and statutory charges will be payable as required by law.
Customers must notify us promptly of billing discrepancies.
Access to paid services may be suspended for overdue payments, subject to contractual terms and applicable law.
Any refunds, credits, or cancellations will be governed by the relevant service agreement or published refund policy.

We will not treat this section as replacing any specific payment or refund terms agreed with a customer.

9. E-Marketplace and Third-Party Services

Certain Sanaar Tech platforms may enable users to discover, contact, evaluate, or engage with independent suppliers, service providers, agents, or business partners.

Unless expressly stated otherwise in a separate written agreement, Sanaar Tech provides the technology platform for such interactions and does not itself act as the supplier of every product or service listed by independent participants.

Users are responsible for carrying out appropriate due diligence before entering into a transaction with another user or third party.

Sanaar Tech does not automatically guarantee the accuracy of third-party listings, quotations, credentials, availability, prices, quality of services, delivery commitments, or performance.

Contracts for third-party goods or services are between the relevant parties unless Sanaar Tech expressly agrees otherwise in writing. Any dispute relating to a third-party transaction should be addressed with the relevant party, without limiting any rights or responsibilities imposed on Sanaar Tech by applicable law.

10. Operational Records, Approvals, and Notifications

Our platforms may support automated workflows, reminders, email notifications, task assignments, document processing, approval mechanisms, reports, and operational alerts.

These features are intended to assist users and improve efficiency. Users remain responsible for:

Reviewing notifications and system-generated outputs.
Confirming important financial and operational information.
Ensuring that authorised personnel approve transactions and records.
Maintaining appropriate internal controls.
Verifying that important communications have been received and acted upon.

Electronic notifications may be delayed, filtered, blocked, or affected by third-party systems, network issues, or incorrect contact details. Users should not rely exclusively on automated notifications for time-critical matters unless the applicable service agreement expressly provides for that level of reliance.

11. Artificial Intelligence and Automated Features

Where a platform includes artificial intelligence, automation, document extraction, recommendations, data analysis, or other automated features, the resulting information may contain errors or require human verification.

Unless expressly agreed otherwise:

Automated outputs are provided to assist users and do not replace appropriate human review.
Users must independently verify material financial, legal, compliance, and operational decisions.
Users must not rely on AI-generated or automated outputs as the sole basis for decisions where an error could cause significant loss or harm.
The quality of results may depend on the accuracy and completeness of user-provided information.

Any specific commitments concerning automated processing, accuracy, or service performance will be set out in the relevant service agreement.

12. Intellectual Property Rights

All intellectual property rights in our website, software, platform design, branding, logos, source code, documentation, and other materials owned or licensed by Sanaar Tech remain with their respective owners.

Subject to these Terms and any applicable agreement, we grant users a limited, non-exclusive, non-transferable, and revocable right to access and use the relevant service for its intended purpose.

Except as expressly authorised, users must not copy, distribute, modify, commercially exploit, sublicense, or create derivative works from our intellectual property.

Users retain ownership of content and materials they lawfully own and submit to our platforms. By submitting such content, users grant Sanaar Tech the limited rights necessary to host, process, display, transmit, and use it to provide, secure, maintain, and support the relevant services, subject to applicable agreements and our Privacy Policy.

13. Confidentiality

Users may have access to confidential business information, documents, commercial terms, customer records, operational data, or communications through our platforms.

Users must protect such information and use it only for authorised purposes.

Users must not disclose another party’s confidential information without proper authority, except where disclosure is required by law or otherwise permitted under an applicable agreement.

Any separate non-disclosure agreement or confidentiality clause will continue to apply according to its terms.

14. Privacy and Data Protection

Our collection and use of personal information are described in our Privacy Policy.

By using our services, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection laws.

Customers using our platforms to process personal information relating to their own employees, customers, suppliers, students, drivers, or other individuals are responsible for ensuring that they have the appropriate legal basis, notices, permissions, and authorisations required for that processing.

Where applicable, separate data processing agreements may govern the respective responsibilities of Sanaar Tech and its customers.

For more information, please refer to our Privacy Policy: [Insert Privacy Policy URL].

15. Third-Party Links and Integrations

Our website or platforms may contain links to, or integrate with, third-party websites, payment providers, email services, cloud infrastructure, communication tools, or other external services.

These third-party services may be subject to their own terms, privacy policies, and operational limitations.

Unless expressly agreed otherwise, Sanaar Tech does not control and is not responsible for the content, security, availability, or practices of independent third-party services. This does not exclude responsibilities that cannot lawfully be excluded.

16. Service Availability and Maintenance

We aim to maintain reliable access to our website and platforms. However, uninterrupted availability cannot be guaranteed unless expressly provided for in a written service-level agreement.

Services may occasionally be unavailable due to:

Scheduled maintenance or upgrades.
Technical failures or software defects.
Internet, telecommunications, or power disruptions.
Cybersecurity incidents.
Third-party infrastructure or service failures.
Events beyond our reasonable control.

Where reasonably practicable, we will seek to communicate planned maintenance or material service interruptions to affected customers.

Any service credits, uptime commitments, recovery targets, or support response times will be governed by the relevant written agreement.

17. Disclaimer of Warranties

To the extent permitted by applicable law and subject to any express written commitments, our website and general informational content are provided on an “as available” basis.

We do not guarantee that all website content will always be complete, accurate, current, uninterrupted, or free from errors.

Descriptions of our services and features are general in nature. The actual functionality and commitments applicable to a customer will be determined by the relevant product documentation and contractual agreement.

Nothing in these Terms excludes any warranty, statutory right, or consumer protection that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Sanaar Tech will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, including loss of profits, business opportunities, anticipated savings, or data, where such exclusions are legally enforceable.

Subject to applicable law and any separate written agreement, Sanaar Tech will not be responsible for losses caused by:

Incorrect or incomplete information submitted by users.
Decisions made without appropriate verification of system-generated information.
Unauthorised account use resulting from a user’s failure to safeguard credentials.
Independent third-party conduct or service failures.
Interruptions or delays beyond our reasonable control.

Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, gross negligence where such exclusion is prohibited, death or personal injury where applicable law prevents exclusion, or any other liability that cannot lawfully be limited.

Any financial cap on liability for a paid service should be specified in the relevant customer agreement and reviewed for enforceability under applicable law.

19. Indemnity

To the extent permitted by law, users and customers agree to be responsible for losses, claims, damages, and reasonable costs arising directly from their unlawful use of our services, infringement of third-party rights, or material breach of these Terms.

This provision does not apply to the extent a claim results from Sanaar Tech’s own acts or omissions for which it is legally responsible. Any broader indemnity obligations must be expressly agreed in the applicable contract.

20. Suspension and Termination

We may suspend, restrict, or terminate access to our website or a platform where reasonably necessary due to:

A material breach of these Terms.
Suspected fraud, unlawful activity, or security threats.
Non-payment in accordance with applicable contractual terms.
A legal or regulatory requirement.
Discontinuation of a service in accordance with the relevant agreement.

Where appropriate and reasonably practicable, we will provide notice and an opportunity to resolve the issue before restricting access.

Upon termination, users must stop using the affected service and settle any outstanding amounts due under the applicable agreement.

The handling, export, retention, or deletion of customer data after termination will be governed by the relevant service agreement, our Privacy Policy, and applicable law.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, legal requirements, or security measures.

The revised version will be published on our website with an updated “Last Updated” date.

Where required by law or an applicable agreement, we will provide additional notice or obtain consent for material changes. Continued use of the relevant service after changes take effect will be subject to the revised Terms to the extent permitted by applicable law.

22. Force Majeure

Neither party will be responsible for a failure or delay caused by events beyond its reasonable control, such as natural disasters, epidemics, war, civil unrest, government action, widespread telecommunications failures, or major infrastructure disruptions.

This provision does not excuse payment obligations already due or any responsibility that cannot legally be excluded. The affected party should take reasonable steps to minimise the impact and resume performance when practicable.

23. Governing Law and Dispute Resolution

These Terms will be governed by the laws of India, subject to applicable conflict-of-law rules and mandatory legal protections.

The parties will first attempt to resolve disputes through good-faith discussions.

If a dispute cannot be resolved amicably, it may be referred to the competent courts having jurisdiction in [Insert City and State], India, subject to applicable law and any separate written dispute-resolution agreement.

Nothing in this clause limits any mandatory rights or remedies available under applicable law.

24. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the minimum extent necessary. The remaining provisions will continue to apply to the extent legally permissible.

25. Entire Agreement

These Terms, together with any applicable subscription agreement, service agreement, order form, Privacy Policy, and other incorporated policies, govern your use of the relevant services.

Where a separate written agreement specifically addresses a matter differently, that agreement will prevail for the relevant service to the extent of the conflict.

26. Contact Information

If you have questions, concerns, or complaints regarding these Terms and Conditions, please contact us:

Sanaar Tech Private Limited
Registered Office: [Insert Full Registered Office Address]
Website: [Insert Website URL]
Email: [Insert Official Contact Email]
Telephone: [Insert Contact Number]

Grievance Contact, if applicable:
Name/Designation: [Insert Name or Designation]
Email: [Insert Grievance Email]
Address: [Insert Contact Address]

By accessing or using our website or platforms, you acknowledge that you have read and understood these Terms and Conditions, subject to applicable law and any separate agreement governing your use of a particular service.